New technology and processes: trans-o-flex ThermoMed Austria accelerates delivery and enhances transparency for recipients

The new dispatching software reduces the workload for dispatchers and speeds up their work. It automatically generates the optimal route plans for all delivery vehicles at a branch. In doing so, it takes into account specified factors such as goods acceptance times or express deliveries with fixed delivery commitments by a certain time. Dispatchers can adjust the software’s proposals manually if required. Günther: “Using the dispatching software, planning is faster, less dependent on the individual experience of staff, and more efficient in overall terms.”

At the same time, TMA has created the necessary conditions with this system for recipients to receive detailed advanced notification including the expected delivery timeslot of their consignment. “We have delivered,” explains Günther. “Now all the consignors have to do is simply book the service, transmit the recipient data and obtain the recipients’ consent.”

The new self-check-in module, which has also been introduced, and the associated streamlined processes enable delivery drivers to start their routes more quickly than was previously the case. This is because, once their vehicles have been loaded, they can complete the check-in and route checks directly in the transhipment hall. To do this, they go to a computer terminal in the hall and there they scan the relevant QR code for their route. The system then digitally compares the loaded consignments with those assigned to the route within seconds and automatically prints the required accompanying documents. The need to visit the dispatch office is eliminated, reducing waiting times and allowing drivers to begin their routes earlier. This increases the available time for actual deliveries.

The same technical solutions have also been introduced by trans-o-flex Express, TMA’s German sister company. “By harmonising IT solutions with the already established processes at trans-o-flex Express in Germany, a consistent level of quality is created,” Günther continues. “At the same time, development and maintenance costs for the software are reduced and staff deployment becomes more flexible in the event of absences.”