Frost & Sullivan Recognizes ASC as an Innovation Leader in Compliance Recording and AI Data Analytics
Frost & Sullivan is a globally renowned research and consulting firm with over 60 years of experience in identifying best practices and market leaders across industries. Its analysts conducted comprehensive market analyses, interviews, and competitor comparisons. ASC impressed with its clearly focused competitive strategy, excellent customer orientation, and forward-looking product development – particularly with its native cloud solution, Recording Insights.
With Recording Insights, ASC offers one of the most advanced platforms for legally compliant communication recording, quality assurance and AI-based analytics. The solution captures voice, video, chat and screen communications via platforms such as Microsoft Teams, Zoom, Cisco, RingCentral, and Genesys and securely stores them in the Microsoft Azure Cloud.
"This renowned award confirms that with Recording Insights we offer one of the most innovative solutions on the market – efficient, flexible, and designed for compliance-driven industries worldwide."
– Dr Gerald Kromer, CEO of ASC Technologies AG
A key distinguishing feature of Recording Insights is its integrated AI Policy Engine. It automatically analyzes all communication content, detects potential violations early on, and helps ensure compliance with regulations such as MiFID II, the Dodd–Frank Act, and the Financial Conduct Authority (FCA). The engine is based on preconfigured AI policy templates that can be updated regularly and supplemented with your own policies as needed. For the first time, all calls can be systematically analyzed, providing greater transparency, consistent quality assurance, and faster risk management.
Frost & Sullivan emphasizes the solution’s ease of implementation, high scalability, and user-friendliness. Recording Insights enables fast deployment through centralized cloud administration and secure, geo-redundant storage.
International partners, such as Mitel, also rely on ASC’s technology. The MIR and MIR Insight AI solutions are entirely based on Recording Insights and offer the full range of compliance, analysis, and integration functions.
ASC is a global leader in compliance recording, quality management and AI-based analytics. Our solutions help organizations evaluate their communications-based data, securely meet regulatory requirements, and optimize customer service.
Using AI, conversations are analyzed in real-time to detect compliance violations and assess the quality of customer interactions. Financial services, contact center, and public safety organizations rely on ASC to ensure their communication is legally compliant and customer-centric.
Our solutions are scalable and flexible – available as cloud services, on-premise, or in hybrid environments. Headquartered in Germany, with subsidiaries in 15 locations and a global partner network in over 60 countries, ASC is the #1 in Europe and sets standards for AI-based communication technology worldwide.
ASC Technologies AG
Seibelstraße 2 – 4
63768 Hösbach
Telefon: +49 (6021) 5001-0
Telefax: +49 (6021) 5001-310
http://www.asc.de
Marketing Manager
Telefon: +49 (6021) 5001-247
Fax: +49 (6021) 5001-310
E-Mail: a.lederer@asc.de
