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USU reconnue dans le rapport 2026 Gartner® Peer Insights™ Voice of the Customer pour les outils de Software Asset Management
21 avis clients vérifiés Note globale de 4,4 sur 5 89 % des clients se déclarent prêts à recommander USU Avec une note globale de 4,4 sur 5 et un taux de recommandation de 89%, USU figure parmi les fournisseurs évalués favorablement par leurs clients dans le rapport 2026 Gartner Peer Insights™ Voice of the Customer pour les outils SAM. Ce rapport, qui positionne USU dans le quadrant « Aspiring », s’appuie sur les avis vérifiés et les expériences d’utilisateurs du SAM. « Le “Voice of the Customer” applique une méthodologie (voir ici) aux avis regroupés de Gartner Peer Insights™ sur un marché donné, afin de fournir une vision d’ensemble…
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USU Named in the 2026 Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems
The internationally recognized market research firm Gartner® has published the first edition of the 2026 Magic Quadrant™ for Customer Service Knowledge Management Systems (CS-KMS). USU is recognized as the only vendor named a Visionary and one of eight vendors worldwide evaluated in this report. The complimentary Gartner Magic Quadrant is available at USU website. According to Gartner, “Visionaries deliver highly innovative capabilities and sophisticated CS-KMS experiences, such as advanced AI agent orchestration, autonomous knowledge generation, and deep knowledge-to-learning workflows. They embody the trends that are shaping the future of the CS-KMS market and possess strong innovation pipelines. However, they may have limitations in their Ability to Execute, which can manifest as…
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L’avenir de la supervision IT : vers l’intelligence des services
83 % des entreprises utilisent au moins trois outils de supervision informatique 34 % des entreprises hésitent entre des outils standards de supervision et des plateformes d’observabilité complexes USU vient d’annoncer la publication d’une étude réalisée pour son compte par Forrester Consulting, qui examine les défis auxquels sont confrontées les entreprises dans le domaine de la supervision informatique. Cette analyse met en évidence les capacités des solutions de supervision de nouvelle génération. Les conclusions de l’étude révèlent qu’actuellement les outils de supervision peinent à répondre aux besoins stratégiques : à mesure que les environnements informatiques complexes évoluent, la supervision devient plus difficile à gérer, avec pour résultat des environnements de…
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USU Launches Free Trial for IT Asset Management Managed Services
USU announced a new 90-day free trial for its IT Asset Management (ITAM) Managed Services, giving organizations the opportunity to experience expert-led Software Asset Management support at no cost and with no long-term commitment. The new offering is designed for IT leaders, ITAM professionals and license managers seeking to improve software compliance and increase cost transparency while reducing the burden on internal IT teams. USU combines its proven ITAM platform with trusted managed services to help organizations gain greater visibility into software usage, contracts and entitlements. Repositioning ITAM Managed Services The free trial offering is part of a broader repositioning of USU’s Managed Services for IT Asset Management. USU has…
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USU Appoints Mirjam Hermann as Chief Marketing Officer
Effective April 1, 2026, USU has appointed Mirjam Hermann as Chief Marketing Officer (CMO). Previously, she served as Vice President Marketing at USU, where she was responsible for the strategic positioning and further development of the brand as well as the expansion of the company’s international market presence. In her new role as CMO, Hermann joins the executive leadership team alongside Dr. Benjamin Strehl (CEO), An Bui (CFO) and Matthias Grabellus (CPTO). In addition, she will oversee the “Business Development” division, including the “Sales Automation” and “Sales Development” teams. With this new role, USU elevates marketing to the highest management level and strengthens collaboration across the entire value chain—from product…
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USU Launches ITAM Workflow Connector for ServiceNow to Streamline License Compliance and Software Requests
USU has launched the USU ITAM Workflow Connector for ServiceNow, a new integration app that connects ServiceNow systems with USU Software Asset Management. The solution enables organizations to access compliance results directly within ServiceNow, automate software request workflows and improve license transparency across their IT environments. The app is certified by ServiceNow and available in the ServiceNow Store. With the new connector, IT teams can trigger license calculations without switching tools and validate software entitlements in real time. This helps organizations accelerate approval processes, detect compliance risks earlier and allocate licenses more accurately. By combining ServiceNow workflows with USU’s license intelligence, companies gain a consistent view of their software usage and…
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USU Named as a Representative Vendor in the 2026 Gartner® Market Guide for Infrastructure Monitoring Tools
The internationally recognized market research firm Gartner® has published the latest Market Guide for Infrastructure Monitoring Tools 2026. USU is listed as a Representative Vendor in the report. USU was first included in this market overview last year. The complimentary Gartner Market Guide is available at USU website. In USU’s view, the latest report highlights the growing strategic importance of infrastructure monitoring. The report states that “the need to optimize total cost of ownership and maintain resilience in high-density, high-performance environments elevates monitoring from a basic operational function to a strategic enabler. As a result, the infrastructure monitoring market will need to evolve to deliver advanced capabilities tailored for AI infrastructure as…
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USU Honored for Outstanding Customer Loyalty and Exceptional Customer Service
Strong, long-term customer relationships are a key success factor, especially in dynamic markets. Satisfied customers are the prerequisite for achieving this. Two independent institutes have now confirmed that USU sets the standard in customer loyalty and customer service within the “industry and specialized software providers” segment through their awards. First Place in the Customer Loyalty Ranking Published by Süddeutsche Zeitung In the latest customer loyalty ranking published by Süddeutsche Zeitung dated February 5, 2026, conducted in collaboration with ServiceValue, USU ranks first among “industry and specialized software providers” with the maximum score of 100 points. The study is based on recent social media monitoring, in which over one million online…
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USU Contributes AI Expertise to New Research Project FENI-X
As part of the research project FENI-X, USU is contributing its AI expertise in the field of IT and service management as an industry partner. The aim of the project is to strengthen the resilience of global production networks through the targeted use of artificial intelligence and to make manufacturing companies more resistant to disruptions and uncertainties. FENI-X is funded by the German Federal Ministry of Education and Research (BMBF). The initiator is the Karlsruhe Institute of Technology (KIT), and the project is managed by the Project Administration Karlsruhe (PTKA). New Methodology for Increasing Resilience The FENI-X methodology is based on a modular resilience framework. This framework defines resilience metrics,…
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Sven Gerhard Appointed as New Vice President Customer Value at USU
Effective January 1, 2026, Sven Gerhard took on the newly created position of Vice President Customer Value at USU. In this new role, Gerhard is responsible for the strategic development of customer relationships, ensuring long-term customer success and optimizing the customer experience on an international level. By filling this position, USU is consistently taking the next step in executing its growth strategy. As part of the 2025 rebranding, USU consolidated its solutions for IT and enterprise service management, cloud management, customer service management, as well as its AI expertise under a strong, clearly positioned brand. At the same time, the guiding principle “Empowered by understanding” highlights what USU has embodied…
